Court forbids fees from Ryanair
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The High Court made a new decision. It is about the airline Ryanair. Ryanair asked for many extra fees. This is for the check-in at the airport. You pay for printing a boarding pass. You pay for small children too. The court says: 14 of 15 rules are wrong. The rules are hard to understand. Customers do not know the real price. Ryanair takes money for their own mistakes.
The consumer group started a legal case. The government ministry gave the order for it. The court agrees with the consumers. The rules put the flight guests at a disadvantage. Customers can now ask for their money back. This is for all who paid these fees. You find a sample letter on the internet. You can ask for your money back with it.
A government official likes the court decision. Cheap flights must not have hidden costs. Customers must see the real price right away. Transparenz means that information is clear for everyone. This is important for tickets.
The consumer group started a legal case. The government ministry gave the order for it. The court agrees with the consumers. The rules put the flight guests at a disadvantage. Customers can now ask for their money back. This is for all who paid these fees. You find a sample letter on the internet. You can ask for your money back with it.
A government official likes the court decision. Cheap flights must not have hidden costs. Customers must see the real price right away. Transparenz means that information is clear for everyone. This is important for tickets.
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Definitions
- High Court
- This is the top court for cases between people or companies.
- Check-in
- This is the registration at the airport before you enter the plane.
- Boarding pass
- This is the card to enter the plane.
- Consumer group
- This team helps customers with problems with companies.
- Transparenz
- This means that information is clear and easy to understand.
People
- Petra Leupold
- She is the head lawyer for the consumer group.
- Ulrike Konigsberger-Ludwig
- She is a politician and helps with consumer protection.
Locations
- Austria
- This is a country in Europe where the court made the decision.
Sources
Kurier
Brisantes Urteil: Fluglinie für Extra-Gebühren abgestraft, Kunden können Geld zurückholen
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