Klarnachrichten

Cancelling online contracts more easily

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You buy things on the internet. Soon you can cancel the purchase easily. A new rule from the EU helps you. Shops must show a cancel button on their website. The button must be easy to see. You find it quickly. Cancelling must be as easy as buying.

The new rule starts on 19 June 2026. Germany says yes to this rule. Austria gets the law by the end of the year. In the past, cancelling was hard. You had to search for a long time. You had to write emails. The new button changes this.

You have 14 days to cancel. You do not need a reason. You do not need a shop account to use the button. But be careful. Some things you cannot return. For example, food that goes bad quickly. Or CDs that you used. The rule does not apply to flight tickets.

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Definitions

Cancel button
A button on a website to cancel a purchase.
EU
Many countries in Europe work together in the EU.

Locations

Austria
Austria is a country in the EU.
Germany
Germany is a country in the EU.

Sources

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ZDFheute

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Standard

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Kurier

"Widerrufsbutton": Rücktritt bei Online-Käufen deutlich einfacher

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